Delivery & Payment

All orders received before 12 noon are normally dispatched within 2 to 5 working days. We are currently offering free delivery in the UK for all purchases of our food hampers - buy online with confidence, using PayPal.

McCallums Hampers are made to order to ensure they contain only the freshest ingredients. Please be aware that it may take up to 10 working days to deliver your purchase during our busiest periods, particularly November and December.

Returns Policy

  • No goods will be dispatched until they are paid for in full.
  • Please inform McCallums and the courier as soon as possible, if you receive damaged goods. This does not affect your statuary rights as a consumer.
  • Damaged or faulty goods must be returned to McCallums. We will give all complaints our undivided attention and they will be investigated with the courier involved. All complaints must be brought to our attention in writing.
  • It is our policy to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
  • It is our policy that we do not exchange food, beverages unless damaged.
  • Whilst every effort is made to supply all items listed on this Website, there are instances where this may not be possible. In these cases we shall substitute a similar item to the same, or greater value, and where reasonable we shall contact you to discuss any supply problems. You are within your rights to decline any substitutes offered.
  • McCallums reserve the right to withdraw or replace products. We aim to ensure that the prices shown on our Website are correct, in the event an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
  • None of these policies affect your statutory rights.

Payment by PayPal

Help Protect Your Account-and Your Purchases

PayPal's industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us one of the safest ways to pay online.

Plus, PayPal offer the following to protect your purchases:

  • Extensive protection against fraudulent transactions from your account.
  • Dispute resolution on PayPal purchases.

Extensive protection against fraudulent transactions from your account

With PayPal, you have extensive protection against fraudulent transactions from your account.

To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction.

In the unlikely event of receiving confirmation of a transaction you don't recognise, our dedicated customer support team is there to help you. With PayPal, you typically won't be held liable for payments that you did not approve.

Dispute resolution on PayPal purchases

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. To find this forum, log in to your PayPal account and click 'Resolution Centre'.

Through it, you can file a claim against:

  • A physical good that you paid for but never received.
  • A physical good you purchased on eBay that is significantly different from what was described in the listing.
  • Pay without sharing financial information with sellers.
  • One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that merchants receive payments without ever seeing your financial details.